Detail Tools!

Check out the video to see information on the new detail tool, the clear head tool! Also included with the video is a promotion code to get a discount on the detail tools.

Westpak 4-Jet Wands

Westpak May Specials

For the month of May, enjoy these specials:

• 20% off accessories
• 10% off 2-Jet Wands

These price discounts apply to standard distributor pricing only. For more information follow the specials link or contact us for more details.

Westpak 2-Jet Wands!

Nozzles

The April Westpak Tell-Tale
by Craig Tyler • Westpak USA, Inc • www.westpakusa.com
info@westpakusa.com • TF. 866-972-5777 • P. 714-530-6995

It's important to know the tools you're using. Nozzles may seem like a basic part of your operation, but care should be taken when inspecting and selecting your nozzles.

In a previous post we cover most of the important information about nozzles, such as the numbers on nozzles, choosing the right nozzle, water pressure, and replacing your nozzles. Click here to visit that post.

Following is some helpful images and a video that can assist you with the care and selection of nozzles.


Here you can see the even spray of a good spray tip.


Here you can see the even spray of a good spray tip.

April Specials

April Specials!
Westpak USA, Inc • www.westpakusa.com • info@westpakusa.com
TF. 866-972-5777 • P. 714-530-6995 •F. 714-530-3066

• 25% off all Stair Tools (Over $40 in savings!)
• The Westpak Blowout Sale, many products over 30% off
• 10% off Brass and Stainless Steel nozzles
  
• Free shipping incentives (click here for details)

March Specials!

March Specials!
Westpak USA, Inc • www.westpakusa.com • info@westpakusa.com
TF. 866-972-5777 • P. 714-530-6995

• 20% off all 4-jet wands (Up to $100 in savings!)
• The Westpak Blowout Sale, many products over 30% off
• 10% off Injection sprayers
  
• Free shipping incentives (click here for details)

The Injection Sprayer

The March Westpak Tell-Tale
by Craig Tyler • Westpak USA, Inc • www.westpakusa.com
info@westpakusa.com • TF. 866-972-5777 • P. 714-530-6995

The injection or inline sprayer is an important tool you should have in your equipment. But it is equally important to know how to use and maintain it. Westpak's 8:1 fixed sprayers are designed for lower pressure (about 400 PSI) and also lower heat (less than 212°F).

You'll use this tool to pre-treat your cleaning area. The chemicals go into the jug while you connect the sprayer to your solution line. The sprayer mix or dilute the chemical and water through siphoning at the metering block.

If you use higher pressure or too high of heat the 8:1 mixing ratio will change, or you may not siphon chemicals and be simply spraying water. Also be watchful of any buildup of chemicals or other debris in the sprayer system. This will also prevent the sprayer from working properly. You should keep it clean, not only to maintain a professional appearance, but also that it may work properly.

If you're in need of a new one, the sprayer is on sale at 10% off this month. Also check out the video to see more detailed information about the sprayer. If you have any questions or comments let us know.

The Control Valve

The February Westpak Tell-Tale
by Craig Tyler

Westpak first entered the carpet cleaning industry in 2001 with the design of the soft touch angle valve. This valve has been through years of testing and has proven itself in the industry.

• Brass and Stainless Steel models, giving you the right tool for the job.
• Soft/feather touch opening to relieve your fatigue and let you clean longer.
• 285°F and 1200-2000 PSI to give you the power for every job.
• Self cleaning Teflon disk with double o-ring stem to ensure a seal each time.
• Easy to use repair kits to eliminate any downtime.
• And more!

With Westpak you'll get great products and great support every time. So put your trust in the original, reliable soft touch angle valve!

February Specials!

For the month of February take advantage to these specials!

• Buy 5 motors get the 6th motor free
• 10% off any control valve or repair kit
• Free shipping incentives (click here for details)
  

Tool Upgrades!

As mentioned in the previous post, all of Westpak's 4-jet wands have been upgraded. This comes at no additional cost! In addition to the standard features of these wands, they are also getting these upgrades:

• Soft-Touch Stainless Steel Valve
• Stainless Steel Jets
• Inline Filter

With these upgrades your wand will preform better and last longer! Remember to keep your eye out for more benefits coming your way!

The New Year!

The January Westpak Tell-Tale
by Craig Tyler

For most people, last year was a challenge to their business. if you don't fal in that category you should be sharing your secrets with the rest of us! But with the New Year here we have new opportunities available. Take some time to reflect on last year and then what you want to accomplish this year. Write down some goals for all areas of your life and stick to them.

One of Westpak's goals for 2010 is to improve our customer relationship and service. As part of this goal we will continue to provide our customers high quality products at the same low cost. We also have been working on some innovative products which will expand and improve the product line available to you.

Starting off this year we have introduced the Distributor Nationwide Free Shipping program. In addition to this program, all 4 jet wands have been upgraded with Stainless Steel jets, a Stainless Steel valve, and an inline filter without an increase to the cost! This is just the start of the incentives that are coming in this year. Keep your eyes open because big things are happening this year.

Upgrading Your Tools

The December Westpak Tell-Tale
by Craig Tyler

Wand Upgrades: Glides. There are a few reasons to add a glide to your wand. First, if the material is Teflon then it's generally easier to clean with the wand. Easier meaning the Teflon glides over the carpet freely and easily with less restriction then stainless steel lips or glides. This will also help a carpet cleaner to have less stress and strain in his arm, shoulder, and back which will allow him or her to work more efficiently throughout the day.

The second reason is that the glide is designed to enhance the cleaning capabilities of the wand. This is done by creating enough air flow through the glide that it will maximize the power of the vacuum motor with the wand.

Now both of these reasons may be up for debate and glides have also been made from other materials. Feel free to share your thoughts about glides.

Wand Upgrades: Nozzle Extenders.

When you put a glide on a wand it raises the nozzles from the carpet. The solution to this is putting 1/2inch or 1inch nozzle extenders between the nozzle and the manifold. If you have 1/4inch nozzles you'll need to change from a standard vjet nozzle to a tjet nozzle. The Westpak Nozzle extenders come with a filter and an option check valve. As discussed in the filter post in November, this will help keep your nozzles free of clogging. Just remember, for every inch your nozzles are above the carpet you're losing 10°. So if you're looking at getting higher heat to the carpet, a nozzle extender may be the solution.

December Specials

Westpak Bakers Dozen Sale. Buy 12 of any item and get the 13th item free. The 13th item must be equal or lesser value of the highest priced item of the 12 purchased. (example: When you purchase 11 items at $20 and 1 item at $40, the 13th and free item can be $40 or less.) Quantities limited to in stock items.

Free Shipping. Retail orders over $99 will get free shipping and Distributor orders over $1185 get free shipping. (For international orders, please contact the Westpak office for details.)

Free Valve. If you took the survey don't forget to get your free valve, the offer expires at the end of December.

For details visit the specials page or contact the Westpak office.

Upgrading Your Tools

The November Westpak Tell-Tale
by Craig Tyler

Preventive Measures: Filters. Got dirty or worn nozzles? If it's been awhile since you've replaced your nozzles you may want to consider replacing them. To clean them simply use a wooden toothpick and get that gunk out. If it's a serious issue you may need to take the nozzle off and clean it. Never use another metal when cleaning your nozzles because they will typically damage the spray pattern and then you need to replace a nozzle.

So now you have clean nozzles in your tools. An easy way to keep them clean is to install an inline filter. These typically go in before the valve on your wand or tool and after the quick connect. The mesh filter will protect not only your nozzles but also your valve and solution lines from dirt and grit. It won't stop everything from getting into your system, but it will stop the majority of it. This will help you spend less time fixing your tools and more time on the job making money.

Don't forget to inspect your tools regularly for any items that may need maintenance. A careful eye will help prevent incidences occurring on the job.

Shipping Your Orders with Care

The October Westpak Tell-Tale
by Craig Tyler

When you place an order with Westpak, we take great care in getting your products delivered to you securely and quickly. We start off by ordering high quality corrugated boxes that can handle the products we ship to you. These products are packed neatly and organized to minimize any damage that may occur during handling. Each item is wrapped protectively to prevent said damage. Once all the products are placed in the box, a second person goes over the order to ensure that everything is correct and that it's going to the right destination. Once the information has been verified the box is taped up and for larger boxes we bind each box with strapping to strengthen the packing which protects it even more during transit. Your business and orders are important to us. Standard orders leave our warehouse within 24 hours. Your products should get to you quickly and safely each time you place an order and we're here to ensure that.

Saving a Little Money

What's Easier?
The September Westpak Tell-Tale
by Craig Tyler

Everyone likes saving money right? When you work with Westpak you’ll be given opportunities to save on every order. Whether it’s a special offer, ordering more to maximize your product to shipping cost, or even the 1% discount* that comes from paying a little earlier, there are ways you can maximize your returns and save some money. After all the work you do it’s nice to get a few breaks.

(*The 1% discount applies to qualified distributors, for more information please contact Westpak.)

The Reasons

The Reasons
The August Westpak Tell-Tale
by Craig Tyler

There are important reasons why you should keep in touch with your customers.

1. Your customers and their appetites are always changing. When they start looking for new ideas and new solutions you need to be able to provide those. If they can consistently come to you for your expertise and advice and you can provide them with it, they'll rely on you and you'll earn their business.
   
2. Keeping in touch with your customers will also keep you informed with what worked and what didn't. Ask questions after they've placed in order to see if they enjoyed the new products or services.
3. With businesses coming and going you'll be letting them know that you're here to stay. This will put you in a great position; they'll continue to rely on you because you will be there for them.
4. One of the most important reasons is to maintain their loyalty. When you keep in touch, let them know you're there, and are aware of their needs changing, they will remain loyal to you and won't look for the next best thing because you are already offering the best.

These are just some of the reasons why you should keep in touch with your customers. If you have other ideas feel free to share them. Continue to stay in contact with your customers because as was stated earlier, it's easier to keep them than it is to find new ones. Next week we'll go over some ideas of how to keep in touch with them.

Keep in Touch

What's Easier?
The August Westpak Tell-Tale
by Craig Tyler

What’s easier, to sell to a customer that you see often or go through the white or yellow pages making sales calls to strangers? If you’re like most people the answer is obvious, the customer you see often. It’s important to keep and continue relationships with customers that you deal with often. Whether in person, on the phone, or by some other way, when you keep in contact with your customers you are keeping your competitors at bay. It generally takes more of your time to get new customers then to keep a current one, and during tough times when competition gets fierce, it’s more important than ever to fight for your customers. In the articles to follow you’ll see some simple yet effective ways to keep your customers. Check back next week!

How to Get Referrals

How to Get Referrals
The June Westpak Tell-Tale: Referrals
by Craig Tyler

So we know it's important to get referrals, so what are the secrets of getting them? It's not that much of a secret, but for the most part, your customers will begin to give you referrals after they can trust you. To develop that relationship of trust you need to work hard for them. One way to do this is by exceeding your customer's expectations. Acknowledge special events in their lives, send or leave a note of appreciation, give them customer or referred discounts, and of course, treat them with respect.

After you develop this relationship, ask them to be on the lookout or keep in mind your company when someone has a similar need. This is essentially how you can get referrals. For most of us, we're in a relationship business. As you develop these relationships your business will flourish.